Journalist, Kathimerini & Money Review
Presales Manager - International, Enghouse Interactive
The future of banking is invisible — experiences so seamless they anticipate customer needs before action. This session explores how cloud-native platforms, AI, and automation are driving real-time personalization, resilience, and risk intelligence. We’ll look at open finance and API ecosystems unlocking new revenues, fintech partnerships fueling innovation, and cybersecurity strategies for an era of constant disruption. From generative AI to conversational banking, discover how technology and trust converge to deliver the zero-click experience: smarter, faster, frictionless banking for every moment.
Head of the Innovation Center at Eurobank Greece
Head of Enterprise Architecture, Piraeus Bank
CTO Snappi, UK
VP Sales for Africa and LATAM, Enghouse Interactive
CEO, Uniken | Identity & Security Leader | Scaling with Focus + Trust
When money moves faster than banks: what’s left to see? The future of payments is already here — and it’s becoming increasingly invisible. From account-to-account and peer-to-peer transfers to instant payment rails, the banking layer is quietly receding into the background while speed, convenience, and trust move to the forefront. This panel will unpack how digital payments are reshaping consumer expectations, what happens when banks are no longer the visible face of money movement, and the opportunities — as well as risks — for players across the ecosystem.
Sales Director CSEE, Thales
Business Development and Innovation Specialist, DIAS S.A. National Automated Clearing House
CEO, Uniken | Identity & Security Leader | Scaling with Focus + Trust
For decades, banks promised customer-centricity but delivered products built for the masses. In 2025, technology, data, and generative AI are finally converging to flip that script—enabling hyper-personalized services, co-created experiences, and financial journeys as unique as a fingerprint. Looking ahead to 2035, will banking truly become as personal, predictive, and empowering as customers expect—or will the promise of people-first finance remain just out of reach?
Managing Director, Secure Payment Solutions Market – DSK Bank
General Manager, Retail Products, CVM & RBFM, Piraeus Bank
Retail Banking Products Operations Management Director, Alpha Bank
Senior Director, Hellenic Bank Association
As demand for seamless, digitally-driven banking rises, customers still need physical touchpoints and cash. Modern ATMs can deliver the best of both worlds – placing tangible banking, expanded services and digital convenience right at each customer’s fingertips.
– Effortless cash withdrawals via mobile integration
– Instant card issuance
– Quicker and easier authentication with biometric technology
– ATM-driven bill payments and lifestyle purchases
– Personalized features tailoring ATMs for customers
CTO, KAL
As digital transformation reshapes financial services, the role of cash and traditional infrastructure is being redefined. This panel explores how cash, digital payments, and customer expectations intersect — and how the choices of today will shape the future of banking access, inclusion, and innovation.
Discussion Points
– The shifting role of cash in an increasingly digital economy
– Adopting modernized infrastructures and future-ready technologies
– Delivering seamless customer journeys
– Balancing the needs of cash-reliant and digital-native customers
– Optimizing ATM network costs by creating new revenue streams
– Evolving ATM channel business strategies – managed services and more
Deputy General Manager of EFG Eurobank Ergasias
Director of Innovation Center in Retail Banking & Distribution Network / Piraeus Bank
Managing Director, Secure Payment Solutions Market – DSK Bank
Deputy CEO, KAL
Banks in Greece and Southeast Europe face a “perfect storm” of challenges: relentless cyberattacks, complex regulatory frameworks, aging legacy systems, rising fintech competition, and the risks associated with adopting AI at scale. This panel will bring together industry digital leaders to explore how banks can modernize core infrastructures, build cyber resilience, navigate frameworks such as DORA, and deliver seamless customer experiences—while ensuring trust, compliance, and innovation. What’s next for interoperability in market infrastructures — and how can banks turn disruption into sustainable advantage?
Group Chief Information Officer, Eurobank
Chief Information & Digital Officer Crediabank
General Manager – Group CDO, Piraeus Bank
Digital Transformation Director at the National Bank of Greece
IT Governance Director, Alpha Bank
Journalist, Kathimerini & Money Review
In today’s rapidly evolving banking landscape, operations are transforming from guardians of stability into architects of agility and growth. This panel will bring together C-level leaders to explore how banks are dismantling legacy systems, embedding resilience into every layer of the organization, and strengthening customer trust through operational excellence. From cloud-native re-platforming and AI-driven risk intelligence to lean operating models and DORA-aligned compliance, we will examine how institutions are redefining outsourcing and ecosystem partnerships, enhancing fraud prevention and cybersecurity, and building early-warning systems to navigate volatility. The discussion will highlight how resilience, compliance, and customer-centricity can shift from defensive obligations into powerful enablers of sustainable growth and competitive advantage.
Chief Operating Officer & Member of the Management Board. Eurobank Bulgaria AD (Postbank)
COO, Technology and Operations, Optima Bank (Greece)
Journalist, Kathimerini
In today’s rapidly evolving banking landscape, operations are transforming from guardians of stability into architects of agility and growth. This panel will bring together C-level leaders to explore how banks are dismantling legacy systems, embedding resilience into every layer of the organization, and strengthening customer trust through operational excellence. From cloud-native re-platforming and AI-driven risk intelligence to lean operating models and DORA-aligned compliance, we will examine how institutions are redefining outsourcing and ecosystem partnerships, enhancing fraud prevention and cybersecurity, and building early-warning systems to navigate volatility. The discussion will highlight how resilience, compliance, and customer-centricity can shift from defensive obligations into powerful enablers of sustainable growth and competitive advantage.
International Account Manager - EA Region @EuronovateSA
Retail banking stands at a crossroads. Digital disruption, regulatory shifts, and rising customer expectations are rewriting the rules—demanding more than efficiency, demanding trust. This session reveals how banks can transform customer experience into their most powerful competitive edge, harnessing AI-driven hyper-personalization, seamless omnichannel journeys, and ESG-fueled loyalty to reinvent the brand, strengthen trust, and outpace neobanks and fintechs. Llooking ahead to 2035, one question will define the industry: will banking truly become personal, predictive, and empowering—or will the promise of people-first finance remain just out of reach?
Assistant General Manager, Cards & Digital Business, NBG
Managing Director (mCEO), DSK Bank
General Manager, Piraeus Bank
Head of V Banking, Eurobank
Advisor, Former Retail Banking Executive, Management Board at Raiffeisen Bank Romania
As we approach 2035, banking CEOs face a landscape defined by uncertainty, innovation, and shifting expectations. This forward-looking panel explores how leaders are redefining customer relationships, addressing the rise of “unsecurity” in income and revenue models, and aligning with evolving demands from next-gen customers, stakeholders, and regulators. Through socio-economic and geopolitical lenses, we’ll examine global trends, regulatory agility, and how purpose, technology, and trust are shaping resilient, human-centric banking strategies for the future.
Chief Executive Officer National Bank of Greece (Cyprus)
Member Of The Supervisory Board Unicredit Bank, Romania
Senior Director, Hellenic Bank Association
SoftPOS is moving from pilot to mainstream. This keynote cuts through the buzz to show what’s next: MPoC-ready tap-to-pay at scale, smarter risk and device integrity, and new revenue from micro-merchants to enterprise field teams. We’ll map the 12–24 monthroadmap—wallet integrations, value-added services, remote onboarding, and omnichannel journeys—while keeping an eye on compliance, total cost of ownership, and how to go from PoC to profitable rollout. If you’re an acquirer, PSP, issuer, or merchant leader, you’ll leave with a practical playbook to stay ahead.
In a rapidly evolving digital landscape, staying ahead in the payments industry requires more than just keeping up—it demands leading the change. This session explores the transformation of retail payments through the lens of innovation, agility, and customer-centricity. We’ll dive into the rise of Ingenico SoftPOSand Android-based solutionsthat are reshaping how retailers accept payments—making transactions more flexible, secure, and mobile. You’ll also discover Ingenico Manage360, our new device management platform designed to give merchants full control and visibility over their payment infrastructure, from deployment to performance and costs optimization.
Whether you’re a retailer, a technology partner, or a digital strategist, this session will equip you with the insights and tools to thrive in the next era of retail payments.
Chief Sales Officer EMEA - Gold Accounts at Ingenico
GTM Client Solutions Manager at Ingenico
As demand for seamless, digitally-driven banking rises, customers still need physical touchpoints and cash. Modern ATMs can deliver the best of both worlds – placing tangible banking, expanded services and digital convenience right at each customer’s fingertips.
– Effortless cash withdrawals via mobile integration
– Instant card issuance
– Quicker and easier authentication with biometric technology
– ATM-driven bill payments and lifestyle purchases
– Personalized features tailoring ATMs for customers
Payment Expert – Non Executive Board Director
Payments are evolving fast, with cash declining, real-time payments surging, and acquirers moving from processors to full merchant enablers. In Greece and Southeast Europe, acquiring has outgrown its old role of “just card payments” and is now about owning the merchant relationship: bundling invoicing, loyalty, accounting, cash-flow financing, and enabling SMEs through SoftPOS.
Tax-POS integration, ERP tie-ins, and compliance frameworks like myDATA are reshaping the landscape, while bank carve-outs, fintech partnerships, and global collaborations are raising the stakes. With instant payments projected to grow tenfold in Europe by 2028, the region has become a live testbed for the future of payments.
This panel will explore Acquiring 2.0: What will the next wave look like? How can players add the most value, scale across borders, and stay ahead in an ecosystem defined by regulation, innovation, and the race to get closer to the merchant?
Global Payments GR Country Head - NBG Pay CEO
Commercial Director, Enterprise Segment Worldline Merchant Services, Greece
CEO, Tora Wallet S.A. & Tora Direct S.A. (Members of OPAP Group)
Managing Director Euronet Merchant Services Greece (epay)
Head of Commercial Nexi Greece
Country Manager for Visa Greece
Chief Executive Officer, Zeal
